San Francisco: the city by the Bay. Famous for the oldest Chinatown in North America, clam chowder in bread bowls and, of course, the Golden Gate Bridge. It’s also home to one of the best PR firms in the country: Landis Communications Inc. Because of Reed PR’s membership in the Public Relations Global Network (PRGN), I was fortunate enough to visit their agency and see how PR is done on the West coast with a team that is actually 60 percent male – a rarity in our industry. Here’s what I picked up:
Educate them. A PR professional should never assume a client knows what they want or the best way to achieve it – that’s what they’re paying us for, right? But it actually goes further than that. Because we develop launch plans and pitch media and create traditional & digital campaigns every day, it can be easy to forget that clients are experts in their fields, not ours. When they say press release, they may actually mean internal newsletter for their customers. When they agree that they should be positioned as thought leaders, they may not realize that means attaching their names to bylined columns and doing media interviews. It’s no one’s fault, but it’s our job to explain our tactics to clients and set clear goals so we’re all on the same page.
Educate yourself. The Landis Communications team places a huge emphasis on staying “plugged in.” That means staying on top of PR industry trends and their clients’ industry trends. One way they’re doing this is by attaching a sticky note to every magazine that comes in their door with a place for each team member to sign off once they’ve read through it. This goes for everything from San Francisco’s newest high-end glossy mags to the latest edition of AARP. We have a similar set-up at RPR minus the sticky note (we might have to steal that one from you, LCI) and we’ve recently adopted Ted Talk Tuesdays, where each month a team member shares a Ted Talk and we meet to discuss how it can help us grow both inside and outside of PR. It’s an easy way to stay in tune with how industries and our team members are evolving.
Don’t be afraid to push back. At RPR, we’re far from Yes Men (or Women?). But it was nice to hear from another agency that sometimes pushback is necessary to keep a client on track and help them reach their goals. We’re not advocating forcing a program onto a client or pushing them too far out of their comfort zone, but making firm recommendations for when and how an announcement should be made, which events will have the most impact and which tactics we think make the most sense is essential for both the PR team and the client.
Overall, it was an amazing trip that left me with a greater appreciation for the small PR agency environment. Once I got back to Nashville, I learned that Landis was given the ACE Award for America’s #1 #PR agency (small) from Ragan Communications and PR Daily. So congratulations to Landis and thank you for letting me see a small part of what you all do each day!
One of the biggest perks of being a part of the Public Relations Global Network? Constantly being introduced to some of the best agencies in the world.
Last month during our network-wide meeting in Dubai, PRGN added a new affiliate based out of Los Angeles to the group.
The Hoyt Organization, Inc. was founded in 1986 and has grown into a full-service strategic communications firm that provides PR counseling and crisis communication services and specializes in developing PR programs for business to business and business to consumer-based companies. Their clients often have a focus on the real estate, financial and professional services, retail, legal, technology and healthcare industries.
We’re digging their current client list, which includes Auction.com, Sotheby’s International Realty, USC Lusk Center for Real Estate and Genton Property Group for the Four Seasons Private Residence, Los Angeles, among others.
Needless to say, if you have a PR need in L.A., we now have a stellar partner that can help you out.
If you are part of an agency interested in joining PRGN, the network is actively recruiting PR members in China, Africa, Belgium and New York. Visit the PRGN website’s member recruitment section for more information or email its membership chair, C.L. Conroy, at CL@conroymartinez.com.
Our boss is better than your boss.
Lauren sat down with Bizwomen to talk millennials, creating a collaborative work space and the launch of our pilot program for Be The Good.
Lauren Reed was having a generational identity crisis.
She was born in 1982, which marks the beginning of the millennial generation (according to most sources), but she didn’t feel like a millennial — especially when she went to work for baby boomers after college.
“Being born in 1982, we are millennials, but we lack so many qualities and experiences this generation is known for,” Reed said in an interview with Bizwomen. “I didn’t even have Facebook until after college. I used to deny, deny, deny that I was a millennial. For a while there it had this negative connotation.”
But in the last year, Reed has come to embrace her millennial label, as she wrote in the Nashville Business Journal (a Bizwomen sister publication). And adopting the mindset and values associated with the millennial generation has helped her create an appealing culture for her PR and marketing agency, Reed Public Relations.
She founded the company in 2012, after working for the full-service agency Peritus. Reed says her Nashville-based company was profitable the first month it was in business, and she now has national clients such as Ford Motor Company, O’Charley’s and Paramore, a national digital agency.
And all of her employees are millennials.
So she’s had to adjust her business plan and company culture accordingly. Here are three ways Reed has made her agency millennial-friendly, for the benefit of her team and her bottom line:
Open floor plan
The company recently moved into a new office space, and Reed wanted to build private offices — a baby boomer-esque move.
But after talking with her five-person team, Reed realized they wanted an open, collaborative environment. So now the account team is all in one open space, and there are meeting rooms available for privacy or phone calls.
In the background, the company’s core values — “give back,” “fresh approach” and “action-oriented,” among them — are painted on a wall. Reed said the team members all played a part in coming up with those values. And if they get an email from a client praising them for something they did, they tie it back to a core value.
It’s all about the team mentality, even when it comes to where they sit.
This was the hardest part for Reed. She wasn’t used to giving or receiving constant feedback. The baby boomers she worked for trusted her to figure things out on her own. They gave her a Blackberry, a list of clients and told her to go figure it out. Frequent communication was not a priority.
“I have always been very independent, and I don’t require a lot of external validation,” Reed said. “I came from a sink-or-swim environment.”
Millennials, on the other hand, prefer frequent feedback — whether positive or negative. So Reed adjusted. The team now has daily huddles for 10 or 15 minutes to run through top priorities of the day. She holds individual meetings with each employee every two weeks to talk about goals and growth. And then there are 90-day and six-month reviews.
“This all feels like overkill to me, but it’s what this team needs to keep moving forward,” Reed said. “It’s not that they need pats on the back — they want negative feedback, too. We rarely have communication issues because we are always over-communicating.”
Reed had her team write down personal and career goals on a recent company retreat. No one put down money as a top priority.
“They were focused on new skills, traveling to new places and having new experiences,” Reed said. “That’s a shift from my previous job to now.”
And it made Reed think. She started brainstorming with her team about why they came to work each day.
“Yes, we’re good at PR and we enjoy it, but we all felt that there must be a bigger purpose,” Reed said. “What can we as an agency do to make that lasting impact? We’re just a handful of people working in a small office in Nashville. How can we work for something bigger than ourselves?”
Eventually (after an account manager asked Reed what business she would start if money were no object), Reed decided to provide travel scholarships or financial assistance to send people around the world to do volunteer or mission work. They named the initiative “Be The Good.” It’s in a pilot phase this year, and Reed said it will officially launch in 2016.
The purpose of donating revenue to a philanthropic cause is threefold for Reed: First, to recruit the best millennial talent, since millennials expect a social good element in business. Second, to set an example for clients, whom they encourage to create cause-related programs. And third, to give the team something bigger to work toward.
“This is an area that I am deeply passionate about. Mission work changes you,” Reed said. “It makes you a better business owner, team member, spouse, parent, friend.”
This article by Lauren Reed was originally published in the Nashville Business Journal.
“Well, I was born in 1982, so depending on who you ask, I’m actually Gen X.”
I’ve spent a lot of time denying that I am a millennial.
After all, I didn’t grow up with the Internet or social media. I never received a participation trophy. And once I left for college, I never moved back home. I graduated in a sweet spot before the Great Recession hit and found a job in my desired field within weeks. I even stayed at that first job all throughout my twenties. See, I am not a job-hopper. I am totally not a millennial.
Except that I am. The exact years are up for debate, but most sources agree that Gen Y began in 1982. While there are undeniable differences between a 32-year-old business owner and a senior in high school, there is one core theme among this generation that I can identify with.
We demand social impact. We want to love our work and expect for it to have a deeper meaning than a paycheck every two weeks.
A recently released Deloitte 2015 Millennial Impact survey shows that 77 percent of millennials said part of the reason they chose their employer is because of their company’s sense of purpose. This same survey showed that 75 percent of millennials feel that businesses are focused on their own agenda rather than society.
We require the same from brands that we give our business.
A 2014 study from Merrill Lynch’s Private Banking and Investment Group showed that millennials consider social impact one of the most important roles of business. This study showed that of all of the generations alive today, millennials are the most willing to trade financial return for a greater social impact.
This millennial stuff really is starting to sound like me. My team has had countless discussions about our core purpose as a company. Why do we come to work each day? Yes, we love clever marketing, and we get what some might consider to be unreasonably excited by getting results for our clients, but there must be something more. All of our discussions ended with the same statement — we want to make a lasting impact.
To retain this generation, as both employees and customers, it is critical that you communicate the social impact of your brand. Find a cause that motivates you and weave it into your business. It’s called cause marketing and it’s no longer simply a nice thing to do. It’s expected.
Lauren is the founder of Reed Public Relations. Contact her at email@example.com.
Check out our favorite VP in the Last Call section of today’s Nashville Business Journal. Maybe we’re biased, but doesn’t Katie Adkisson make a great Shirley Temple?