It’s the end of award season in the PR world and we’re honored to have taken home a few this year. Our team earned three awards of merit and four Parthenon Awards from the Public Relations Society of America as well as a Best Practices Award from the Public Relations Global Network. Congratulations to our…
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Category: News
‘We Have to get Ahead of This’ Amid Bad Press, Senior Living Providers Must Be Transparent
REED’s Katie Adkisson provides advice to Senior Housing News on how senior living providers should communicate during COVID-19. “Adkisson recommends having a protocol and clear chain of command in place for when media inquiries arise. Providers or their representatives should not be defensive in fielding them, but instead respond with courtesy and patience. It’s also important to…
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Three Communications Truths During COVID-19 (or in any crisis)
Partner and Co-founder of REED, Katie Adkisson, authors a column on crisis communications in McKnight’s Long Term Care News The nursing home industry has a target on its back right now. The industry as a whole is being harshly criticized in the media, leaving questions not only about its state of preparedness but the quality of…
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Small-Biz, We’re Here For You
It has been gut-wrenching to watch business owners deal with the impact of COVID-19. One thing is evident: small biz, our companies with fewer than 500 employees, is amazing, and our economy needs them. Small biz accounts for 99.7 percent of all businesses in the U.S. and employs nearly HALF of all United States employees…
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Customer loyalty – How to say thank you the right way
By: Lauren Reed It’s November. This is the time of year we all focus on giving thanks. It might be the only month that my gratitude journal gets opened and actually written in every single day. (I’m working on it, OK? Maybe 2020 will be my year for daily gratitude journaling.) This is also the…
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